Privacy Policy – The Folded Nest

Last updated: January 2026

At The Folded Nest (“we,” “us,” “our”), your privacy is important. This policy explains what information we collect, how we use it, and your choices when using our website and services. By visiting our site or booking a service, you agree to this policy.

1. Information We Collect

We collect information you provide when you:

  • Book a service

  • Contact us via website or email

  • Request pickup or delivery

  • Sign up for updates/promotions

This may include your name, email, phone, pickup/delivery address, service details, and payment information (processed securely by our payment provider). We do not store full payment details.

2. Booking Through Acuity Scheduling

We use Acuity Scheduling to manage appointments. Acuity:

  • Collects and stores your information securely

  • May use cookies or technical data for booking functions

  • Complies with GDPR and CCPA

You can view Acuity/Squarespace privacy practices on their site.

3. How We Use Your Information

We use your information to:

  • Schedule and manage services

  • Communicate about pickups, deliveries, or updates

  • Process payments

  • Improve our website and customer experience

  • Maintain records as required by law

We never sell your information.

4. Cookies & Analytics

We do not use analytics, tracking pixels, or marketing cookies. Only essential cookies from Acuity may be used to run the booking system.

5. How We Protect Your Information

We use:

  • Secure website connection (HTTPS)

  • Encrypted booking and payment through Acuity

  • Limited access to customer information

No online system is 100% secure, so absolute protection cannot be guaranteed.

6. Your Rights

Depending on your location, you may:

  • Request access, updates, or corrections to your information

  • Request deletion of your information

  • Opt out of marketing communications

Contact us at: thefoldednest@outlook.com

7. Children’s Privacy

Our services are not for children under 13, and we do not knowingly collect their information.

8. Changes to This Policy

We may update this Privacy Policy. The “Last updated” date will reflect changes.

9. Contact Us

The Folded Nest
Southaven, Mississippi
thefoldednest@outlook.com